Terms and conditions
Your written quote and booking confirmation take priority over this page where they differ.
These terms apply to trips booked with Nexara Holidays. Specific terms for your trip, including prices, inclusions, payment schedule and cancellation charges, are set out in your written quote and booking confirmation. Where those documents differ from this page, they take priority.
Itineraries and information on this website
Itineraries on this website are suggestions to help you plan. They are not offers of a specific price or availability. Prices, hotels, inclusions and timings are confirmed only in your written quote. We try to keep destination information accurate, but opening hours, entry rules, fees and seasons change; please check important details before you travel.
Quotes and booking
- A quote is valid for the period stated on it and depends on availability when you confirm.
- A booking is confirmed only when you accept the quote in writing and we receive the deposit stated in it, and we then confirm the booking to you in writing.
- Prices can change before a booking is fully paid if suppliers, taxes or exchange rates change. We will tell you before asking you to pay any difference.
Payments
The payment schedule is stated in your quote. Full payment is usually required before departure. If payments are not made on time, we may cancel the booking and apply the cancellation charges in your confirmation.
Travel documents, visas and health
You are responsible for holding a valid passport, visas, permits and any health documents required for your trip. We help with guidance and paperwork, but visa decisions are made by the authorities and are outside our control. Please check vaccination and health advice with a doctor.
Travel insurance
We strongly recommend comprehensive travel insurance covering cancellation, medical expenses and any activities you plan.
Changes by you
We will try to make changes you request. Changes may involve supplier charges and fare differences, which we tell you before confirming the change.
Changes by us or our suppliers
Occasionally suppliers change schedules, close attractions or substitute hotels of a similar standard. If a significant change is needed before departure, we will offer alternatives or a refund of amounts we can recover from suppliers. Weather, natural events, strikes, government orders and similar events outside anyone's control can affect itineraries; we will help you rearrange plans, but additional costs may apply.
Our responsibility
We arrange services provided by independent suppliers such as airlines, hotels and transport operators, and their own terms also apply. We are responsible for arranging your booking with reasonable care. We are not responsible for the acts or omissions of independent suppliers beyond what the law requires.
Complaints
If something is not right during your trip, please tell us immediately on WhatsApp so we can try to fix it. If you remain unhappy, write to us within 30 days of your return.
Governing law
These terms are governed by the laws of India, and the courts in Chennai have jurisdiction.