Frequently asked questions
How quotes, bookings, payments and trip support work.
Planning and quotes
How do I get a quote?
Send us your dates, number of travellers, the places you have in mind and a rough budget, on WhatsApp or through the custom tour form. We reply with a written plan and a price.
Is there a charge for a quote?
No. Quotes are free and there is no obligation to book.
Why don't your itineraries show prices?
Prices change with travel dates, hotel category, room sharing and group size, so we quote each trip individually rather than showing a figure that may not apply to you. Our fixed-date group departures show prices where they are fixed.
Can I change one of your itineraries?
Yes. Every itinerary except our fixed-date group departures is a private tour that can be changed: add or remove nights, change hotels or swap sightseeing.
How far ahead should I plan?
Two to three months is comfortable for most trips. Plan four to six months ahead for peak seasons, festivals, safaris in India and destinations like the Maldives or Switzerland in summer.
Booking and payments
When is my trip confirmed?
Only after you accept the written quote and pay the deposit stated in it, and we confirm the bookings to you in writing. An enquiry alone is not a booking.
What payment methods do you accept?
Payment options are listed in your quote. Ask us if you need a specific method.
Do prices include GST and TCS?
Your quote shows applicable taxes. International packages booked from India may attract Tax Collected at Source (TCS) under Indian tax rules, which we explain in your quote.
What happens if I need to cancel?
Cancellation charges depend on the suppliers in your trip and how close you are to departure. They are listed in your booking confirmation. See our cancellation and refund policy.
Visas, documents and flights
Do you arrange visas?
We guide you on the documents needed and can help with applications. Visa decisions are made by the relevant authorities, and entry rules change, so we check the current official requirements when you book.
Are flights included?
Flights are not included in our itineraries unless they are added to your quote. We can add flights from Chennai or any other city.
What documents do I need for international travel?
A passport valid for at least six months beyond your return date is commonly required, along with any visa or arrival registration the destination needs. We send a checklist with your confirmation.
Do I need travel insurance?
It is not always mandatory, but we strongly recommend it. Some countries require proof of insurance for a visa.
During your trip
Who do I contact if something goes wrong?
Message your planner on WhatsApp at any time. Your confirmation also includes local contacts for your trip.
Will someone meet me at the airport?
Airport transfers are included in most of our itineraries. On our group departures, a Nexara representative meets the group.
Is vegetarian food available?
In most of our destinations, yes. Tell us your dietary needs and we note them for hotels and tours, and suggest restaurants.
Can you help with special occasions?
Yes. Tell us about birthdays, anniversaries or proposals and we ask hotels what they can arrange.
Still have a question?
Message us on WhatsApp or call. A planner will help.
Request a free quote →Chat on WhatsApp